FAQs
FAQs
Answers to the questions families ask us most about home care, CDHCI funding, and getting started.
Every family arrives with the same questions. These are the honest answers we give at kitchen tables across Calgary and area.
Dementia & Cognitive Support
How do we get professional dementia advice in Alberta?
Call 811 anytime — Health Link is available 24/7. Specialized Dementia Advice nurses are available 8 a.m.–8 p.m. daily; after hours, Health Link nurses assess the immediate concern and can arrange specialized dementia follow-up.
How do you approach “responsive behaviours”?
We look for unmet needs (pain, thirst, overstimulation, routine changes), adjust environment/approach, and use validation + redirection; AHS resources emphasize this root-cause framing.
What kinds of activities actually help cognition?
Structured cognitive stimulation (short, regular sessions that combine orientation and conversation-based tasks) has research support as a non-drug intervention for people with mild to moderate dementia; we can reinforce clinician-recommended versions at home.
Equipment & AADL Support
Can we buy equipment first and submit the receipt later?
No. AADL requires clients to be assessed and authorized before purchasing; the program cannot refund purchases made prior to authorization.
Can you help if equipment is needed at home?
Yes. We coordinate assessment with an AADL authorizer and ordering through approved vendors when the client meets criteria; we also set up and teach safe use. (AADL has defined product lists and cost-sharing rules.)
Do we need special equipment for remote monitoring?
Usually just validated home devices (BP cuff, scale, pulse-ox). We’ll help select and set up simple options suited to the care plan; remote-monitoring reviews note benefits when devices are easy to use and integrated into follow-up.
Do you provide supplies and equipment?
Client-specific consumables (e.g., incontinence products) and equipment aren’t part of the hourly rate. Eligible Albertans may receive funding through Alberta Aids to Daily Living (AADL) via assessment by an authorizer and purchase from approved vendors (with cost-sharing rules).
How do you handle privacy and paperwork for equipment orders?
We share only the minimum necessary information with clinicians and vendors, protected under applicable Alberta privacy legislation — the Personal Information Protection Act (PIPA) and, where it applies, the Health Information Act (HIA). You have rights to access and correction of your information.
What are the fastest home-safety changes we can make while waiting for equipment?
Clear floors and stairs, secure cords along walls, improve lighting (add nightlights), remove or secure loose rugs, and fix uneven steps—these steps appear across Alberta’s checklists and public fall-prevention pages.
What exactly is AADL and how do we start?
AADL is a provincial benefit that helps pay for basic medical equipment and supplies. You begin with an assessment by an AADL authorizer (a trained health professional). If approved, you select items from AADL’s approved product lists and purchase them from approved vendors; cost-sharing rules may apply.
Foot Care Services
Do I need a physician referral to see a podiatrist?
For many community foot concerns you can self-refer to a podiatrist. One exception worth knowing: podiatric surgeons contracted by Alberta Health Services require a physician referral. If surgery looks likely, we help you and your physician assemble a clear referral package.
Do you treat ingrown toenails?
We manage mild cases conservatively through education, straight-across trimming, spacing/off-loading, and infection monitoring. Moderate–severe or recurrent ingrown nails, signs of infection, or significant pain are referred to podiatry for advanced procedures, such as partial avulsion or matrixectomy, as outlined by Alberta consumer guidance. One firm rule: with diabetes, poor circulation, or numbness in the feet, never treat an ingrown nail…
What if I have numbness or tingling in my feet?
These symptoms may reflect peripheral neuropathy, which is common in conditions such as diabetes. We will screen your risk level and liaise with your primary clinician; while lifestyle and medical strategies can mitigate progression, establishing protective foot-care routines is essential to prevent complications.
Home Care & CDHCI Funding
Can nursing or infusion be funded under CDHCI?
No — CDHCI funds personal care, homemaking (only alongside personal care or respite), and respite. When the Assisted Living Alberta assessment finds professional health services are needed — nursing visits, infusion care — those are delivered through the public system (Type 1) or a contracted agency (Type 2), never billed under CDHCI. Families who want additional nursing or infusion time…
Can parents get training or peer support?
Yes. Alberta Health Services (AHS) and community partners maintain specialized resource hubs; MyHealth Alberta notes that training family members reduces stress and improves overall functioning. Additionally, local societies—such as the Autism Society Alberta—run education and community programs designed specifically for family peer support.
Can this be funded under CDHCI?
Sometimes. Assisted Living Alberta case managers authorize service types and hours; within personal care, tasks like mobilization/transfers and home exercises may be included. Approved hours are billed directly to Alberta Blue Cross; families can add private top-ups for more time or extra services.
Can wellness checks be funded under CDHCI?
CDHCI has no separate 'wellness check' category. Monitoring can happen within authorized personal-care or respite visits when it's part of the care plan — the Assisted Living Alberta case manager decides what's authorized. Stand-alone check-in visits are private-pay; approved hours are billed directly to Alberta Blue Cross.
Can you coordinate with our pharmacy?
Yes. With consent, nurses can reconcile medications and coordinate blister packs/changes with your pharmacy. (Community pharmacy standards require final checks when repackaging or compounding.)
Can you help us apply for or adjust CDHCI hours?
Yes — we help you document what's changed, organize the information, and understand the process (for example, new wound care or caregiver burnout). The Assisted Living Alberta case manager independently reassesses and alone decides services and hours — we never estimate what will be approved, and providers are not present at the assessment itself. Approved hours are then billed directly…
Can you support adults and seniors under public home care while also providing private/CDHCI hours?
Yes. Alberta Home & Community Care supports people of all ages. When CDHCI is authorized after assessment, we direct-bill Alberta Blue Cross for approved hours, and families can add private top-ups. Additionally, eligible equipment and supplies are funded through the Alberta Aids to Daily Living (AADL) program following an assessment by an authorizer. For pediatric clients, specialized items such as…
Do you offer therapy?
We provide in-home support and coaching focused on daily routines, sensory environments, and active participation. Formal diagnosis, clinical treatment, and the overall progression of therapeutic goals remain with medical and rehabilitation teams, such as pediatric rehab or specialized clinics.
Do you replace my physiotherapist or occupational therapist?
No. Your PT/OT prescribes and progresses the program. We reinforce it safely between visits, track adherence/tolerance, and report back—an approach the Canadian Physiotherapy Association highlights for better outcomes at home.
How do public programs fit with your services for kids?
For children with disabilities, Family Support for Children with Disabilities (FSCD) helps families plan, coordinate, and access supports; Assisted Living Alberta offers Children’s/Pediatric Home Care and Pediatric Community Rehabilitation. We coordinate with these teams to deliver complementary in-home services and respite.
How do we access public-funded hours for recovery support?
Start with Assisted Living Alberta Home & Community Care: a case manager assesses your needs and can authorize service types/hours. If CDHCI is chosen, approved hours (e.g., personal care, essential health-linked homemaking, in-home respite) are billed directly to Alberta Blue Cross; you can add private top-ups for extras like transport or extended nursing.
Top asked: How do we start?
Following your prescriber’s orders and an Assisted Living Alberta assessment (if applicable), we build a home plan, confirm pharmacy logistics, perform teaching, and schedule the first visit. Assisted Living Alberta lists access points and a toll-free Continuing Care Access line for new patients.
How do you coordinate with public services in Alberta?
For children, we align with FSCD service plans and AHS Pediatric Community Rehabilitation—including Occupational Therapy (OT), Physical Therapy (PT), and Speech-Language Pathology (SLP)—through central access points. This ensures that home-based strategies are synchronized with clinical goals and prevents the duplication of therapeutic work.
How do you prevent sensory overwhelm during visits?
We use a brief sensory profile to set up the environment—adjusting lighting, noise levels, and textures—while offering the individual choice and control over their space. Additionally, we proactively schedule breaks, following evidence-based approaches highlighted in neuroinclusivity guidance.
How do you reduce food-safety risk for seniors at home?
We follow federal and AHS guidance: wash hands frequently; use separate cutting boards; cook foods to safe temperatures; refrigerate promptly; and avoid higher-risk items for older adults (e.g., undercooked meats). Staff can complete AHS Basic Food Safety training.
How does CDHCI fit with palliative care?
After an Assisted Living Alberta assessment, personal care, in-home respite, and essential health-linked homemaking may be authorized and billed to Alberta Blue Cross under CDHCI; broader palliative services are arranged through Assisted Living Alberta Palliative Home Care. Homemaking isn’t stand-alone under CDHCI and must be linked to authorized personal care or health-related needs.
How does this differ from the Assisted Living Alberta case manager?
Assisted Living Alberta case managers determine eligibility and authorize public services; our RN Care Manager supplements that role by coordinating day-to-day execution across public and private pieces (e.g., CDHCI hours + private nursing + transport) and by keeping your PMH team in the loop.
How is pricing structured?
We provide a fixed quote based on rooms/soil level (or an hourly crew rate with a cap). Travel and parking are itemized if applicable. (Many Alberta providers separate routine homemaking from project cleans; CDHCI only covers essential, health-linked homemaking tasks.)
Is 24/7 care funded under CDHCI or public home care?
CDHCI authorizes specific service types and hours after an Assisted Living Alberta assessment (e.g., personal care, essential health-linked homemaking, in-home respite), billed directly to Alberta Blue Cross. Families often add private hours to reach true 24/7 coverage or to maintain a single, consistent team at home continuously.
Is any of this covered by CDHCI?
CDHCI funds authorized service hours (e.g., personal care and essential health-linked homemaking). The purchase of equipment is through AADL (or private insurance), not CDHCI; however, our time to coordinate equipment or perform safety setups can be scheduled privately, and some safety tasks may occur during authorized visits if they’re linked to health/safety. (Confirm details with your Assisted Living Alberta case…
Is Companionship covered by CDHCI?
Companionship isn't one of CDHCI's defined services (personal care, homemaking alongside it, and respite). Social connection naturally happens during authorized personal-care and respite visits, but hours can't be authorized for companionship itself — pure companionship is private-pay. Your Assisted Living Alberta care plan lists what's authorized; approved hours are billed to Alberta Blue Cross.
Is deep cleaning covered by CDHCI?
No. CDHCI funds authorized hours for personal care, essential homemaking linked to health/safety, and in-home respite. Heavy or project cleaning isn’t in scope and is billed privately. (Your authorized CDHCI hours—once approved—are billed directly to Alberta Blue Cross.)
Is housekeeping covered by CDHCI?
Sometimes. CDHCI funds authorized service hours for tasks linked to health/safety (e.g., sanitation after personal care, incontinence laundry, keeping paths clear). An Assisted Living Alberta case manager determines eligibility; approved hours are billed to Alberta Blue Cross. Broader housekeeping is typically private-pay. Note that CDHCI never funds homemaking on its own — it must accompany authorized personal care or respite.
Is in-home respite covered through CDHCI?
Yes. When an Assisted Living Alberta case manager authorizes respite under your care plan, those hours can be delivered by a registered CDHCI (Type 3) provider and direct-billed to Alberta Blue Cross. Families often add private hours to extend coverage beyond the authorized amount.
Top asked: Is my Personal Care and Homemaking covered by CDHCI funding?
Often, yes. After an Assisted Living Alberta assessment, personal care and essential health-linked homemaking can be authorized under CDHCI. Approved hours are billed directly to Alberta Blue Cross; families can add private top-ups for extra hours or services. One program rule to know: homemaking is never funded on its own — it must accompany authorized personal care or respite.
Is this covered under CDHCI or AADL?
They're different programs. Professional nursing foot care is not a CDHCI service — CDHCI funds personal care, homemaking alongside it, and respite. Foot-care nursing can be publicly provided through Home and Community Care where the Assisted Living Alberta assessment authorizes it, or purchased privately from Alberta Maple Care. AADL is separate again: it helps with eligible equipment and supplies after…
Is transportation covered by CDHCI or public home care?
CDHCI focuses on funding authorized service hours for personal care and essential health-linked homemaking; appointment transportation on its own is generally not a funded home-care service. Families usually arrange transport privately and blend it with care visits when helpful. (The province funds the home-care program broadly; confirm specifics with your case manager.)
We weren’t assigned a case manager at discharge—what now?
Call 811 or the Continuing Care Access Line (1-855-371-4122) to get started with Assisted Living Alberta home care in your zone; a case manager/Registered Nurse will assess and plan services.
What community programs should we know about?
The Alzheimer Society of Alberta & NWT offers First Link® early-intervention referrals, education (HelpForDementia), and caregiver supports; contact your regional office.
What fall-prevention steps do you take?
We use Alberta home-safety checklists to keep floors and stairs clear, secure cords next to walls, and suggest simple lighting improvements (e.g., nightlights) to improve visibility.
What happens during a symptom crisis at night?
Alberta has an EMS Palliative & End-of-Life Care Assess, Treat & Refer program that supports managing symptoms in the home when safe to do so; your local palliative team provides zone-specific access details.
What happens if we need clinical advice at 2 a.m.?
If you are an Assisted Living Alberta home-care client, your zone provides after-hours nursing support/triage lines. We follow your escalation plan (e.g., call the after-hours line, 811 Health Link, or emergency services when appropriate).
What if we don’t have an Assisted Living Alberta assessment yet?
Call the Continuing Care Access line for your zone to request an intake assessment; contact numbers are published by Assisted Living Alberta for the North, Edmonton, Central, Calgary, and South zones. In the interim, you can book private respite or home support with us immediately while you navigate the public eligibility process.
What meal-related tasks can CDHCI cover?
Within authorized personal-care hours, nutrition support can include help with meals and eating well. Kitchen sanitation — dishes, cleaning — can fall under homemaking, which is only ever funded alongside personal care or respite, and only when it's in the care plan the Assisted Living Alberta case manager authorizes. Approved hours are billed directly to Alberta Blue Cross; families often…
What safety standards do you follow during a project?
: We work from AHS IPC cleaning & disinfection principles (Routine Practices, correct product use/contact times) and Alberta fall-prevention checklists to remove hazards (loose rugs, cluttered stairs, poor lighting).
What simple home changes help right away?
Improve lighting (bright, glare-free lamps and night lights), label doors at eye-level with high-contrast text, clear all floor clutter and loose rugs, and lower water heater temperatures to prevent burns—these steps align with Alberta’s 2026 home safety checklists for dementia and fall prevention.
What training do your nurses have?
Our advanced foot-care nurses complete specialized theory and supervised clinical training and practise to the CAFCN (Canadian Association of Foot Care Nurses) competency framework. Alberta LPNs providing Advanced Practice Foot Care hold approved advanced education and advanced authorization from the College of Licensed Practical Nurses and Health Care Aides of Alberta (CLHA), shown on their practice permit; RNs practise within…
What’s a reasonable vital-signs plan at home?
Your clinician sets the plan and thresholds (e.g., daily weights for heart failure or home BP logs). Our role is to take/record as directed and escalate if a threshold is crossed or if symptoms worsen—aligning with Alberta’s transition-of-care emphasis on timely follow-up.
What’s special about Alberta’s H2H2H approach?
It’s a province-wide transitions guideline that defines key actions across hospital, primary care, and community teams so patients and families experience a single, coordinated journey with timely follow-up.
Which items are commonly funded through AADL?
Examples include walking aids (and accessories), lifters and slings, wheelchairs (manual/power under specific criteria), and home-care beds, mattresses and accessories—all detailed in the product-list PDFs (with eligibility notes and warranties).
Who decides what’s publicly funded vs. private?
Assisted Living Alberta case managers—for Home & Community Care and CDHCI—and Family Support for Children with Disabilities (FSCD) caseworkers determine eligibility and authorize specific supports. We provide private care to complement those decisions and help families navigate the next steps in their care journey.
Who pays for blister packs, special foods, or adaptive utensils?
These are client-specific items and typically billed to the client or their benefits plan. If equipment is clinically required (e.g., certain aids), AADL may help following assessment by an authorizer and purchase through approved vendors
Why involve our family physician?
The Patient’s Medical Home vision places your family practice at the center of coordination; we share concise updates and care plans so primary care can adjust medications, referrals, and follow-up efficiently.
Housekeeping & Deep Cleaning
Do you provide cleaning products or equipment?
By default we use the client’s supplies; if we bring materials, they’re listed on your quote. Clinical equipment and bath aids (if required) may be accessed via AADL through assessment by an authorizer and purchase from approved vendors.
Do you remove large items or hazardous waste?
We handle household cleaning and light decluttering. Bulk junk removal, pest remediation, mold/asbestos abatement, or biomedical/hazardous waste require specialty vendors (we can coordinate).
How do you reduce infection risks while cleaning?
We follow AHS Routine Practices (hand hygiene, risk-based PPE) and its Cleaning & Disinfection guidance for community care—cleaning high-touch surfaces and non-critical equipment where care is provided.
What’s the difference between “light housekeeping” and “deep cleaning”?
Light housekeeping is hygiene and safety upkeep in areas used during care (bathroom/kitchen touchpoints, laundry, quick floors). Deep Cleaning is a separate, project-based service for larger jobs (appliance interiors, grout/baseboards, heavy build-up).
Mobility & Fall Prevention
How do you decide on the right mobility aid?
We screen for red flags and then coordinate an AADL authorizer assessment when appropriate. If eligible, you’ll choose from approved product lists and vendors and may have cost-sharing. We also teach safe setup and maintenance.
How do you keep transfers in and out of the car safe?
We follow step-by-step techniques: position the seat for height, cue the client to back up until they feel the seat, sit first, then pivot legs in/out—avoiding unsafe lifting. We steady, never yank, and use a gait-belt when appropriate.
How often should we exercise?
Evidence-based recommendations favour structured exercise 2–3 times per week focusing on balance, gait, and strength, ideally for several months, alongside other risk-factor checks (medications, vision, footwear). We tailor frequency to your clinician’s plan and your goals.
What do you do to prevent falls around curbs and parking lots?
We pace the movement, watch for dizziness on standing, choose the safest route, keep hands free for balance, and address hazards like poor lighting or ice—consistent with Alberta fall-prevention advice.
What if we need equipment (walker, commode, lift, bed)?
We’ll connect you with an AADL authorizer and help select items from approved product lists and vendors; AADL outlines eligibility and cost-share rules and requires use of approved vendors.
What specific home changes reduce falls the most?
Start with lighting (nightlights on routes to the bathroom), pathway clearing, securing cords/rugs, railings/grab bars where needed, and non-slip mats—simple items highlighted in Canadian and Alberta home-safety guides.
Nursing & Medication Support
Can nursing tasks be added to 24/7 care?
Yes. We layer LPN/RN visits for wound care, injections, catheter/ostomy, or medication setup; if eligible, some nursing may be publicly arranged through Assisted Living Alberta, with private nurse visits added as needed (see Nursing Care).
How are sharps and infusion waste handled at home?
Used needles and certain disposables go into a point-of-use sharps container and are disposed of per AHS community sharps guidance and local bylaws; pharmacies/Eco stations can advise on drop-off options.
How is the medication prepared for home infusion?
The dispensing pharmacy compounds sterile preparations under NAPRA Model Standards (non-hazardous and hazardous sterile compounding), ensuring appropriate facilities, processes, and quality controls. We coordinate timing, stability, and delivery with the pharmacy.
What standards do you follow for home infusion?
We align with the Infusion Nurses Society (INS) Infusion Therapy Standards of Practice—which added a dedicated Home Infusion Therapy standard in 2024—and the Canadian Vascular Access Association (CVAA) Guidelines for Canadian practice.
What’s the difference between medication assistance and administration?
Medication assistance — reminders, opening packaging, and certain assigned support steps — can be provided by Health Care Aides, who since February 2, 2026 are regulated health professionals under the College of Licensed Practical Nurses and Health Care Aides of Alberta (CLHA), working within a care plan, assigned tasks, demonstrated competence, and supervision. Medication administration involves assessment, clinical decision-making, and…
Who pays for infusion drugs and supplies?
Drugs and client-specific supplies are separate from hourly labour. Some medical supplies/equipment categories may be eligible via AADL (after authorizer assessment) and must be obtained from approved vendors; drug coverage depends on the client’s insurance/benefits.
Palliative & End-of-Life
Can we stay at home with palliative supports?
Yes. Assisted Living Alberta Palliative Home Care exists so people can remain at home as long as possible; services include home/community care and access to hospice and consult teams. We coordinate with your zone team and fill private gaps when needed.
Do Albertans prefer to be at home at end of life?
Yes—MyHealth Alberta notes most Albertans prefer to die at home or in continuing care rather than hospital, which is why home-based palliative options are emphasized.
What grief or bereavement support is available for family?
AHS and MyHealth Alberta list grief programs (zone brochures, support groups, MyGrief.ca) and suggest contacting Health Link 811 or 211 to locate local resources.
Pediatric & Neurodiversity
What does “neurodiversity-affirming” mean in practice?
It means we prioritize comfort, consent, and participation over “masking” or forcing neurotypical behaviors. Goals focus on quality of life and accessibility, not normalization—reflecting current practice discussions and research directions.
Personal Care & Daily Living
Can you also help after a hospital stay?
Yes. We often pair ADLs with short-term recovery supports and coordination in line with Alberta’s Home-to-Hospital-to-Home transitions guidance for adults.
Do you track hydration?
Yes—hydration prompts and simple intake logs are available. Older adults have reduced thirst and are more prone to dehydration, which can increase falls and constipation; structured fluids help.
How do you help with dehydration or poor appetite?
We create hydration schedules, offer preferred fluids throughout the day, and incorporate nutrient-dense snacks; AHS notes older adults have reduced thirst and benefit from planned fluid intake. We escalate to clinicians if intake remains low or weight drops.
Privacy & Safety
How do you manage infection prevention during visits?
We apply AHS Routine Practices every visit (hand hygiene, risk-based PPE, cleaning of high-touch items we used), which we apply in all care settings to help break the chain of infection.
How do you manage infection prevention in the home?
We follow AHS Routine Practices—hand hygiene, risk-based PPE, and cleaning of touched surfaces/devices—applied to every client, in all care settings, every time.
How do you protect our health information?
Your information is protected under applicable Alberta privacy legislation — the Personal Information Protection Act (PIPA) and, where it applies, the Health Information Act (HIA). We collect and use only what’s necessary, document consent, and share information with your care team under those rules, with limited, specific circumstances for disclosure. You have rights to access and correction.
How is my information protected?
We collect and use the minimum necessary to provide care and share updates only with consent or as the law allows. Your information is protected under applicable Alberta privacy legislation — the Personal Information Protection Act (PIPA) and, where it applies, the Health Information Act (HIA) — which gives you rights to access and correction.
What infection-prevention steps do you follow during early recovery?
We apply Routine Practices on every visit (point-of-care risk assessment, hand hygiene, risk-based PPE, and cleaning of any devices and high-touch surfaces we used), per AHS community guidance.
What infection-prevention steps do you follow during visits?
We use Routine Practices every time—hand hygiene, risk-based PPE, and cleaning/disinfection of any devices and high-touch surfaces we used—per AHS guidance for community settings.
What information do you keep and how is it protected?
Care notes are limited to what’s necessary to provide service and are protected under applicable Alberta privacy legislation — the Personal Information Protection Act (PIPA) and, where it applies, the Health Information Act (HIA). Clients have rights to access and correction.
Respite & 24/7 Care
How do we access overnight respite beds?
Contact your zone’s Home & Community Care/Continuing Care Access line; a Case Manager reviews eligibility and books short-term facility-based respite (availability varies by site and zone).
How do you protect health information during respite?
We document only what’s needed for safe care and share updates with consent, following Alberta’s privacy requirements and AHS IPC guidance relevant to community care.
What if we need pediatric respite?
Family Support for Children with Disabilities (FSCD) may fund respite and in-home or in-community supports for eligible families. Additionally, Assisted Living Alberta Children’s Home Care supports children with complex medical needs. We coordinate with these agencies to align schedules so that family rest periods are predictable and consistent.
What’s the difference between rotating shifts and live-in?
Rotating shifts consist of 8–12-hour blocks with continuous waking coverage; this model is best for high-activity environments or complex clinical care. Live-in care involves one caregiver remaining in the home with defined off-duty and sleep times; it is better suited for lower overnight workloads and consistent routines. The recommended model is determined by an assessment of risks, home layout, and…
Transportation & Appointments
Are there other funding supports for caregivers?
Some families may access complementary benefits outside CDHCI—for example, Special Needs Assistance for Seniors offers limited funding for facility-based respite under specific eligibility criteria (separate application required). Because program rules are subject to change, we recommend reviewing the latest provincial guidelines and the AHS Financial Support for Seniors pages for current rates and coverage.
Can public home-care hours cover dementia support?
After an Assisted Living Alberta assessment, Home & Community Care can authorize help with ADLs/meds and safety-linked homemaking; our dementia-capable approach is layered onto those visits, with private add-ons as needed.
Can you combine a deep clean with care visits?
Yes — families often book a project clean before starting personal care or after discharge so the bathroom, kitchen, and transfer zones are safe. The project clean itself is always private-pay. Ongoing upkeep can continue as light housekeeping during visits — under CDHCI only when homemaking is separately authorized in the care plan, and homemaking always accompanies personal care or…
Top asked: Do you provide caregiver respite?
Yes—bookable respite blocks are common in this service; Assisted Living Alberta also coordinates facility-based or in-home respite through Home Care. Ask your case manager about options.
Do you provide wheelchair transport?
Yes, for escort and support. For clients who require a wheelchair-accessible vehicle or stretcher transport, we coordinate the appropriate vendor and remain as the in-person escort if desired.
How are travel charges shown on the invoice?
They’re itemized separately (per-kilometer plus parking/tolls) alongside the care time, using our posted rate schedule that references current CRA per-kilometer guidance. These travel charges are private client charges — they are never submitted to Alberta Blue Cross as CDHCI care.
How do you keep caregivers and clients safe across long schedules?
We avoid excessive night stretches and over-length shifts, build in handovers, and monitor workload. Canadian safety guidance notes fatigue risk rises with long or night shifts and recommends limiting shift length and ensuring recovery periods.
How often should I have clinical foot care?
Your interval depends on your risk category. IWGDF (International Working Group on the Diabetic Foot) 2023 guidance: very low risk — screening about once a year; low risk (for example, neuropathy alone) — every 6–12 months; moderate risk (neuropathy plus deformity or artery disease) — every 3–6 months; high risk (a previous ulcer or amputation, or kidney failure) — every…
We care for someone with dementia—what extra support is available?
In addition to our dementia-capable approaches, Alberta offers Dementia Advice via 811: a Health Link nurse assesses concerns and, when needed, refers to a specialized dementia nurse for follow-up. Keep this number handy for urgent, non-emergent questions.
Care that comes home
Not sure where to start?
Book The Alberta Maple Care Assessment — a free, no-obligation nurse visit. We’ll listen, understand your needs, and help you explore the right options.
Not ready to book? Start with a no-pressure conversation instead.