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Client-Directed Home Care Invoicing

For eligible clients after an AHS Home & Community Care assessment: choose us as your provider and have authorized hours billed directly to Alberta Blue Cross for personal care, essential health-linked homemaking, and in-home respite; add private top-ups anytime for extra hours or services.
Caregiver supporting a senior client outdoors, representing services eligible for AHS Home Care and Alberta Blue Cross invoicing.
cdhci program

Client Directed Home Care Invoicing (CDHCI)

An option for Alberta Health Services clients to manage their own care. Choose your own trusted agency and let us handle the direct billing to Alberta Blue Cross for you.

Choose Our Care Team

Alberta Maple Care—a CDHCI (Type 3) provider registered with Alberta Blue Cross—to deliver your AHS-authorized care hours.

Direct Billing

We submit claims directly to Alberta Blue Cross, so you don't have to worry about reimbursement.

Covered Services

Use your funding for authorized personal care, homemaking, and respite care services.

Caregiver supporting a senior client outdoors, representing services eligible for AHS Home Care and Alberta Blue Cross invoicing.

services

Services Covered by CDHCI

Personal Care

Assistance with daily tasks such as hygiene, dressing, toileting, mobilization, and medication assistance.

Homemaking

Essential cleaning tasks related to health maintenance, such as bathrooms, laundry, and garbage removal.

Respite Care

Provides a break for your primary informal caregivers when you cannot safely be left alone.

Who is Eligible for CDHCI ?

  • You have a valid Alberta Health Care number.
  • you have been assessed by an AHS Case Manager as needing home care.
  • Your Case Manager determines this model meets your specific care needs.
  • There is no conflict of interest with other AHS policies.
  • You are willing and able to assume responsibilities for managing your care.

Note: You do not need an existing Alberta Blue Cross plan to apply.

get started

How to Start CDHCI

Follow these four steps to begin managing your own care with Alberta Blue Cross.

Assessment & Consent

Meet with your AHS Case Manager to assess your needs, then sign and submit the Consent to Disclose Information form to Alberta Blue Cross.

Sign Agreement

Sign the CDHCI Letter of Agreement. You will then receive an approval letter from Alberta Blue Cross confirming your authorized hours and start date.

Choose Provider

Select a service provider agency from the registered Alberta Blue Cross vendor list that best fits your care requirements."

Manage Care

Direct your care according to your plan. You or your agency will submit claims directly to Alberta Blue Cross for reimbursement.

Who can be Hired?

When choosing a service provider, you must select an agency from the Alberta Blue Cross registered vendor list.

The contractual relationship is strictly between you (or your CDHCI manager) and your chosen agency. This model allows you to choose the delivery model that best meets your needs.

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CDHCI Frequently Asked Questions

Learn how Client-Directed Home Care Invoicing works, who is eligible, and how Alberta Maple Care can help.

What does CDHCI stand for?

CDHCI stands for Client-Directed Home Care Invoicing. It is a program under Alberta Health Services that allows eligible Albertans to choose and direct their own home care services from an approved provider like Alberta Maple Care.

How is CDHCI different from regular home care?

With regular AHS home care, the government assigns a provider for you. With CDHCI, you choose your own provider and have more control over who delivers your care, when services happen, and how your authorized hours are used. Alberta Maple Care bills Alberta Blue Cross directly, so there is no out-of-pocket cost for approved services.

Who is eligible for CDHCI in Alberta?

CDHCI is available to Albertans who have been assessed by Alberta Health Services Home and Community Care and approved for home care services. The assessment determines the type and number of hours you are authorized to receive. Your doctor can make a referral, or you can contact AHS directly to request an assessment.

What services are covered under CDHCI?

CDHCI typically covers personal care (bathing, dressing, grooming, mobility), essential health-linked homemaking, and in-home respite care. The specific services and hours depend on your individual AHS assessment. Alberta Maple Care can provide additional private top-up services beyond your funded hours if needed.

Does Alberta Maple Care bill Alberta Blue Cross directly for CDHCI?

Yes. Alberta Maple Care is a registered CDHCI provider and bills Alberta Blue Cross directly on your behalf. You do not need to pay upfront and wait for reimbursement. This removes the financial stress of managing invoices and claims.

Can I add extra hours beyond what CDHCI covers?

Absolutely. Many of our CDHCI clients add private top-up hours for additional services or extended care beyond their authorized AHS hours. You can add these extra hours at any time and customize them to fit your needs, whether that means more personal care visits, companionship, or specialized services.

How do I switch to Alberta Maple Care as my CDHCI provider?

If you are already receiving CDHCI services from another provider, you can switch to Alberta Maple Care. Contact us at 1-403-685-0053 and we will guide you through the transfer process. The transition is usually straightforward and we coordinate with AHS to ensure continuity of care.

How long does it take to get approved for CDHCI?

The timeline depends on the Alberta Health Services assessment process. After a referral, an AHS case manager will schedule an assessment to determine your eligibility and authorized hours. Once approved, you can choose Alberta Maple Care as your provider and we can begin services promptly. The entire process typically takes two to four weeks from referral.

Is CDHCI the same as Alberta Blue Cross coverage?

Not exactly. CDHCI is an Alberta Health Services program that uses Alberta Blue Cross as the payment processor. Alberta Blue Cross handles the claims and payments, but eligibility and authorized hours are determined by AHS. Alberta Maple Care manages the billing relationship with Alberta Blue Cross so you do not have to.

What happens if my care needs change after my CDHCI assessment?

If your care needs increase or change, you can request a reassessment from Alberta Health Services. Your case manager can adjust your authorized hours and service types accordingly. In the meantime, Alberta Maple Care can provide additional private-pay services to fill any gaps in coverage.

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